This Privacy Policy explains how Sawdust Shack (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from sawdustshack.co.uk (the “Website”).

We are committed to protecting your privacy and handling your personal information in a secure and professional way, and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

We may collect and process the following personal information:

Information You Provide When Placing an Order

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website and to improve the performance and user experience of our site.

Google Analytics collects information such as:

• Pages visited

• Time spent on pages

• Links clicked

• Device and browser information

• Approximate geographic location

• Referring websites

This information is collected through cookies and similar technologies and is generally aggregated and anonymised. We do not use Google Analytics to identify individual visitors.

Google may process this information on our behalf in accordance with its own privacy policies. Further information about how Google uses data can be found at: https://policies.google.com/privacy

Where required by law, we will obtain your consent before placing non-essential analytics cookies on your device. You can manage your cookie preferences through our cookie consent banner and browser settings.

For more information, please see our Cookie Policy.

We use your personal information to:

• Process and fulfil your orders

• Deliver purchased products

• Communicate with you regarding your order

• Respond to customer service enquiries

• Prevent fraud and maintain website security

• Comply with legal and regulatory obligations

• Improve our products, services, and customer experience

After an order has been completed and shipped, we retain your email address to recognise returning customers and provide a more personalised shopping experience.

We do not use your email address for marketing purposes unless you have specifically consented to receive marketing communications

Under UK GDPR, we rely on the following lawful bases for processing personal data:

Contract

We process your personal information to fulfil our contractual obligations when you place an order with us.

Legitimate Interests

We may retain customer email addresses and purchase history to improve our services, recognise returning customers, and provide a more personalised shopping experience.

We have assessed these activities and consider that our legitimate interests do not override your rights and freedoms.

Legal Obligation

We may process personal data where necessary to comply with legal, tax, accounting, or regulatory requirements.

Consent

Where required by law, we will seek your consent before sending marketing communications or newsletters

We do not collect or store your payment card details.

Payment Processing Through Squarespace

Our website uses Squarespace Commerce to facilitate online sales and payment processing.

When you place an order, your payment information is processed securely through Squarespace and its authorised payment partners. We do not receive or store your full payment card details on our own systems.

Squarespace may collect and process personal information necessary to:

• Process payments

• Prevent fraud and unauthorised transactions

• Comply with legal and regulatory requirements

• Provide ecommerce services

The personal information processed may include your name, billing address, email address, payment information, and transaction details.

Squarespace acts as a separate data controller or processor for certain aspects of payment processing and will handle your information in accordance with its own Privacy Policy. We encourage customers to review Squarespace's privacy information for further details about how personal data is processed.

We take reasonable steps to ensure that any third-party providers we use maintain appropriate security and data protection standards

We may share your personal information with:

• Delivery and courier companies to fulfil your order

• Payment service providers to process payments

• Website hosting and technology providers who support our business operations only in the process of conducting our normal business

• Government authorities or regulators where required by law

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes

Where any of our service providers process personal data outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK data protection law

We retain personal data only for as long as necessary for the purposes for which it was collected.

Order information may be retained for accounting, tax, legal, and business record purposes.

Customer email addresses may be retained after order fulfilment to enable us to recognise returning customers and improve their shopping experience.

When personal data is no longer required, it will be securely deleted or anonymised

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your personal data in certain circumstances

• Restrict processing in certain circumstances

• Object to processing based on legitimate interests

• Request transfer of your data to another organisation where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO)

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance the user experience.

Further information can be found in our Cookie Policy

We may, in the future, offer visitors the opportunity to subscribe to newsletters and marketing communications.

Where you choose to subscribe:

• We will collect your name and email address.

• We will use this information to send newsletters, product updates, promotions, and other marketing communications.

• We will only send such communications where you have provided your consent or where otherwise permitted by applicable law.

• You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not share newsletter subscriber information with third parties for their own marketing purposes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page together with the revised "Last Updated" date

For the purposes of UK data protection law, Sawdust Shack is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sawdust Shack
thesawdustshack@icloud.com

Address: Derbyshire, UK