These Terms and Conditions govern the use of this website and the purchase of products from Sawdust Shack ("we", "us", "our").

By accessing this website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use this website or place an order.

We are a sole trader business operating in the United Kingdom.

Business Name: Sawdust Shack

Trading Address: [Business Address]

Email Address: thesawdustshack@icloud.com

Telephone Number: [Telephone Number]

We reserve the right to amend these Terms and Conditions from time to time. Any changes will be published on this website and will apply to orders placed after the date the revised Terms and Conditions are published.

These Terms and Conditions do not affect any statutory rights available to consumers under applicable UK law.

In these Terms and Conditions, the following definitions apply:

"Business" means Sawdust Shack, a sole trader business operating in the United Kingdom.

"Customer", "you" and "your" means any person purchasing Products from us or using our Website.

"Contract" means the legally binding agreement between you and us for the sale and purchase of Products.

"Order" means a request submitted by you to purchase Products from us.

"Products" means any goods, personalised items, gifts, homewares, decorations, or other products offered for sale through the Website.

"Personalised Products" means any Product that has been customised, engraved, altered, designed, or produced to your specific requirements.

"Website" means the Sawdust Shack website and any associated online sales platform operated by us.

"We", "us" and "our" means Sawdust Shack.

References to legislation include any amendments, replacements, or re-enactments of that legislation from time to time.

Headings are included for convenience only and do not affect the interpretation of these Terms and Conditions.

We take reasonable care to ensure that all Product descriptions, photographs, dimensions, and specifications displayed on our Website are accurate. However, minor variations may occur.

Handmade and Natural Materials

Many of our Products are handcrafted and made from natural wood and other natural materials. As a result, each Product is unique and may vary in appearance.

Natural variations may include, but are not limited to:

• Wood grain patterns;

• Colour and tone variations;

• Knots, markings, and natural imperfections;

• Variations in texture and finish.

These variations are a natural characteristic of the materials used and shall not be considered defects.

Product Images

Product photographs are provided for illustrative purposes only. While we make every effort to display colours and finishes accurately, actual colours may vary depending on your device, screen settings, lighting conditions, and the natural characteristics of the materials used.

Dimensions

All dimensions, weights, and measurements provided on the Website are approximate. Minor variations may occur as part of the manufacturing and finishing process.

Personalised Products

Where a Product is personalised, customised, engraved, or otherwise produced to your specifications, you are responsible for ensuring that all information provided to us is accurate.

This includes, but is not limited to:

• Names;

• Dates;

• Messages;

• Initials;

• Design instructions;

• Uploaded artwork or images.

We will produce Personalised Products using the information supplied by you. We are not responsible for errors resulting from inaccurate or incomplete information provided by you.

If we identify an obvious issue with your personalisation instructions, we may contact you for clarification. However, we are under no obligation to verify the accuracy of information supplied by you.

Refusal of Personalisation Requests

We reserve the right to refuse any request for personalisation that we consider unlawful, offensive, defamatory, discriminatory, infringing upon intellectual property rights, or otherwise inappropriate.

Product Availability

All Products are subject to availability.

We reserve the right to discontinue, withdraw, modify, or replace any Product at any time without prior notice.

If a Product becomes unavailable after an Order has been placed, we will contact you to discuss an alternative Product or provide a refund.

All prices displayed on the Website are shown in Pounds Sterling (£).

As Sawdust Shack is not currently registered for Value Added Tax (VAT), VAT is not charged on any Products and no VAT invoice will be provided.

Delivery Charges

Product prices do not include delivery charges unless expressly stated otherwise.

Applicable delivery charges will be displayed during the checkout process before you submit your Order.

Price Changes

We reserve the right to change Product prices at any time without prior notice.

Any changes to pricing will not affect Orders that have already been accepted by us.

Pricing Errors

Despite our best efforts, occasionally a Product may be incorrectly priced on the Website.

If we discover a pricing error after you have placed an Order, we will contact you as soon as reasonably possible and provide you with the option to:

• Confirm your Order at the correct price; or

• Cancel your Order and receive a full refund of any amounts paid.

If we are unable to contact you within a reasonable period, we reserve the right to cancel the Order and issue a full refund.

Promotions and Discounts

From time to time, we may offer promotional discounts, discount codes, or special offers.

Unless otherwise stated:

• Promotions cannot be combined with other offers;

• Promotions have no cash alternative;

• Promotions may be withdrawn or amended at any time;

• Promotions apply only during the advertised promotional period.

We reserve the right to cancel any promotion where it has been used fraudulently, in error, or in breach of these Terms and Conditions.

Requests to Change an Order

If you wish to change your Order after it has been placed, please contact us as soon as possible using the contact details provided on our Website.

We will make reasonable efforts to accommodate requested changes, but we cannot guarantee that changes will be possible.

Changes Before Order Acceptance

Where an Order has not yet been accepted by us, you may request changes to your Order and we will endeavour to update the Order accordingly.

Any requested changes may affect pricing, production times, or estimated delivery dates.

Changes After Order Acceptance

Once an Order has been accepted, any requested changes will be subject to our approval.

Where a requested change results in additional materials, labour, design work, or production costs, we reserve the right to charge an additional amount before proceeding with the revised Order.

Personalised Products

Due to the bespoke nature of personalised Products, changes may not be possible once production has commenced.

Where work has already begun on a personalised Product, we reserve the right to refuse requested changes or charge reasonable additional costs associated with implementing those changes.

Cancellation Before Production

If you wish to cancel an Order before production has commenced, please contact us as soon as possible.

We may accept cancellation requests at our discretion and will refund any payments received, less any costs already incurred in relation to personalised work, design services, materials purchased specifically for your Order, or other non-recoverable expenses where permitted by law.

Cancellation After Production Has Commenced

Once production of a personalised Product has commenced, cancellation may not be possible.

Where cancellation is accepted after production has commenced, we reserve the right to retain all or part of the purchase price to reflect work completed, materials used, and other costs incurred.

Nothing in this section affects your statutory rights in relation to faulty, damaged, or incorrectly supplied Products.

Changes Requested by Us

In the unlikely event that we need to make a change to your Order due to material availability, manufacturing requirements, or circumstances beyond our reasonable control, we will contact you as soon as reasonably practicable.

Where a proposed change is significant, you will have the option to accept the change or cancel the affected Order and receive a refund of any sums paid.

Payment Methods

We accept payment using the payment methods made available through our Website at the time an Order is placed.

Available payment methods may change from time to time without notice.

Payment Authorisation

By placing an Order, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate and complete.

Timing of Payment

Payment must be received in full before an Order can be accepted, processed, or dispatched.

No Products will be manufactured, personalised, or shipped until payment has been successfully authorised and received.

Payment Processing

Payments made through our Website are processed by third-party payment providers. We do not collect, store, or have access to your full payment card details.

By submitting payment information, you agree to the terms and conditions and privacy policies of the relevant payment service providers.

Failed or Rejected Payments

If a payment is declined, reversed, charged back, or otherwise fails, we reserve the right to:

• Refuse or cancel the Order;

• Suspend production or dispatch of the Products;

• Request an alternative payment method before proceeding with the Order.

Pricing and Currency

All payments must be made in Pounds Sterling (£).

The amount charged will be the price displayed at checkout, including any applicable delivery charges.

Security

We take reasonable steps to ensure that payment transactions are processed securely through reputable third-party payment providers. However, we cannot guarantee that data transmission over the internet will be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials used to access the Website.

Delivery Area

We currently deliver to addresses within the United Kingdom.

We may, at our discretion, accept Orders for delivery outside the United Kingdom. Any such Orders will be agreed on a case-by-case basis and may be subject to additional delivery charges, customs duties, taxes, and import fees, which are the responsibility of the Customer.

Delivery Timescales

Any delivery or dispatch times provided on the Website or in Order communications are estimates only and are not guaranteed.

Delivery times may vary depending on the nature of the Product, including whether the item is personalised or made to order.

We will always aim to dispatch Orders within the estimated timeframe provided, but delays may occur due to production schedules, material availability, courier delays, or circumstances beyond our reasonable control.

Production and Dispatch

For personalised or made-to-order Products, production will begin once payment has been received and any required design confirmations or approvals have been completed.

Dispatch times are separate from production times and will be confirmed once your Order has been accepted.

Delivery Method

We use third-party courier and postal services to deliver Orders. The delivery method used will depend on the size, weight, and nature of the Product.

We are not responsible for delays caused by courier or postal services once the Order has been dispatched.

Delivery Address

It is your responsibility to ensure that the delivery address provided is complete and accurate at the time of ordering.

We cannot accept responsibility for Orders delivered to incorrect or incomplete addresses supplied by the Customer.

Where an Order is returned to us due to an incorrect address or failed delivery, you may be required to pay additional delivery charges for redelivery.

Risk and Ownership

Risk in the Products passes to you once the Order has been delivered to the address specified in your Order, or collected by you or a person nominated by you.

Ownership of the Products passes to you once we have received full payment for the Order.

Failed Deliveries

If delivery cannot be completed due to reasons such as:

• No one being available to accept delivery;

• Incorrect or incomplete address details;

• Failure to collect from a designated pickup point;

the courier may return the Order to us. In such cases, additional delivery charges may apply for re-dispatch.

Delays Outside Our Control

We are not liable for delays or failure to deliver Products caused by events outside our reasonable control. This may include, but is not limited to:

• Courier delays;

• Weather conditions;

• Industrial action;

• Supply chain disruptions;

Public holidays or peak seasonal demand.

Your Right to Cancel (Non-Personalised Products)

If you purchase a Product that is not personalised or made to your specifications, you have the right to cancel your Order within 14 days without giving any reason.

The cancellation period will expire 14 days after the day you receive the Products.

To exercise your right to cancel, you must inform us of your decision by contacting us using the details provided on our Website.

Effects of Cancellation (Non-Personalised Products)

If you cancel your Order in accordance with this section, we will reimburse all payments received from you, including standard delivery costs (if applicable).

We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay and no later than 14 days after we receive the returned Products or evidence that they have been returned.

You will be responsible for the cost of returning the Products unless otherwise agreed.

Personalised or Made-to-Order Products

Most Products sold by Sawdust Shack are personalised or made to order.

For these Products, you do not have the right to cancel under the 14-day cooling-off period once production has commenced, as the Products are made to your specific requirements.

Cancellation Before Production

If you wish to cancel a personalised Order, you must contact us as soon as possible.

We may accept cancellation requests before production has started. If we agree to cancel the Order, we will issue a refund less any reasonable costs already incurred, including but not limited to:

• Design work completed;

• Materials purchased specifically for your Order;

• Administrative or processing costs.

Cancellation After Production Has Started

Once production has started on a personalised Product, cancellation may not be possible.

Where cancellation is accepted at our discretion, we may retain all or part of the payment to cover work completed and materials used.

Faulty or Incorrect Goods

This cancellation policy does not affect your statutory rights under the Consumer Rights Act 2015.

If a Product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with your legal rights.

Return of Products

Where Products are eligible for return, they must be returned in their original condition where reasonably possible.

We recommend that you obtain proof of postage when returning items, as we cannot be responsible for items lost in transit.

Nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer law, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Where you purchase Products as a consumer, you are entitled to receive Products that are:

• Of satisfactory quality;

• As described;

• Fit for their intended purpose.

If a Product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with your legal rights.

This section does not limit or exclude any rights you may have under UK law that cannot be legally excluded or restricted.

General Liability

Nothing in these Terms and Conditions excludes or limits our liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation;

• Any other liability that cannot be excluded or limited under applicable law.

Consumer Purchases

If you purchase Products as a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill.

We are not liable for any loss or damage that is not foreseeable.

Business Losses

We only supply Products for domestic and private use. If you use our Products for any commercial, business, or resale purposes, we accept no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.

Product Use and Suitability

Our Products are intended for general decorative and domestic use unless otherwise stated.

We are not responsible for any damage, injury, or loss arising from:

• Improper use of Products;

• Failure to follow any care instructions provided;

• Use of Products in a manner for which they were not designed.

Handmade and Natural Materials

Due to the natural and handcrafted nature of our Products, minor variations in appearance, texture, and finish do not constitute faults.

We are not liable for reasonable variations inherent in natural materials such as wood grain, colour, knots, or surface texture.

Delivery and Third Parties

We are not liable for delays, loss, or damage caused by third-party delivery services once Products have been dispatched.

Indirect Loss

We are not liable for any indirect or consequential losses, including but not limited to loss of income, loss of profit, or loss of opportunity arising from the use of our Products or Website.

All intellectual property rights in the Website and its content are owned by or licensed to Sawdust Shack.

This includes, but is not limited to:

• Product designs;

• Engraving designs and artwork;

• Product photographs and imagery;

• Text, descriptions, and website content;

• Logos, branding, and business name.

Ownership and Use

You may not copy, reproduce, distribute, modify, or use any part of our Website or content without our prior written permission.

This includes using our designs, images, or product listings for commercial purposes or on other websites, marketplaces, or social media platforms.

Customer-Supplied Content

Where you provide us with text, images, or other content for the purpose of creating a personalised Product, you confirm that you own or have the necessary rights to use that content.

You grant us a limited licence to use such content solely for the purpose of producing your Order.

Marketing and Portfolio Use

We may use images of Products we have created (including personalised items) for marketing purposes, including on our Website and social media, unless you notify us before production begins that you do not wish us to do so.

We will not disclose personal data (such as full names or delivery addresses) when using such images.

Third-Party Rights

We respect the intellectual property rights of others. If you believe that any content on our Website infringes your rights, please contact us so that we can investigate and, where appropriate, remove or amend the content.

We are committed to protecting your personal data and handling it in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Full details of how we collect, use, store, and protect your personal data are set out in our Privacy Policy, which forms part of these Terms and Conditions.

By using our Website or placing an Order, you acknowledge that you have read and understood our Privacy Policy.

We only use your personal data where we have a lawful basis to do so, including for the purposes of:

• Processing and fulfilling your Orders;

• Communicating with you about your Order;

• Providing customer support;

• Meeting legal and regulatory obligations.

We do not sell your personal data to third parties.

We are not liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay is caused by events outside our reasonable control.

Such events may include, but are not limited to:

• Natural disasters (including fire, flood, storm, or severe weather conditions);

• Epidemics, pandemics, or public health emergencies;

• Industrial action or strikes;

• Supply chain disruptions or material shortages;

• Delays or failures of third-party courier or postal services;

• Power failures, internet outages, or IT system failures;

• Government restrictions or regulatory changes;

• Any other event beyond our reasonable control.

Where a Force Majeure event occurs, we will take reasonable steps to minimise any disruption and resume normal service as soon as reasonably practicable.

If the Force Majeure event continues for a prolonged period, we may cancel affected Orders and provide a refund where appropriate.

We reserve the right to amend or update these Terms and Conditions from time to time.

Any changes will be published on our Website and will take effect from the date of publication.

The Terms and Conditions in force at the time you place your Order will apply to that Order.

We recommend that you review these Terms and Conditions regularly to ensure you are aware of any updates.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside.

Any disputes arising in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Our Products are designed as decorative and/or functional homeware items unless otherwise stated.

Where Products may be handled by children or used in environments where children are present, please note the following:

• Our Products are not toys unless explicitly stated;

• Some Products may contain small parts or components which could present a choking hazard;

• Children should be supervised at all times when handling or being near our Products.

Products should only be used for their intended purpose and in accordance with any care or usage guidance provided.

We are not responsible for injury, damage, or loss arising from misuse, improper installation or handling, or failure to supervise children when our Products are in use or accessible, to the extent permitted by law.

Installation Responsibility

Where Products are designed to be wall-mounted or fixed in place, it is the Customer’s responsibility to ensure that they are installed safely and appropriately for the surface and conditions in which they are fitted.

Sawdust Shack cannot be responsible for the suitability of walls, fixings, or installation surfaces, as these will vary between properties and are outside of our control.

Customers should ensure that appropriate fixings, tools, and installation methods are used, and that Products are securely installed before use.

Child-Use Products (Coat Hooks)

Some of our Products are designed for use by children, such as coat hooks intended for use at child height.

These Products are designed as functional household storage items and are not toys.

They are intended to be used for hanging lightweight items such as coats, bags, or clothing only.

Children may interact with these Products during normal daily use; however, they should not be used for play, climbing, swinging, or any other unintended activity.

Adult supervision is recommended where appropriate, particularly for younger children.

We are not liable for injury or damage arising from misuse, including but not limited to climbing, pulling, or applying excessive force to the Product.